Rohto Mentholatum Hada labo Gokujyun Premium Hyaluronic Acid 2020 Version 170ml
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Shipping + Returns
Nigeria Domestic Shipping
All states within the federation including Gombe and Maiduguri.
Standard Shipping Rates Nigeria
Weight-based* Rates via DHL
Abuja only* Flat rate per via OYANOW
*After discounts, excl. taxes or gift cards
Expedited Nigeria Shipping via GIGL or DHL is available at checkout.
The shipping fee is calculated based on weight and destination.
Orders received by 4 PM GMT Mon-Fri except holidays will be shipped out on the same day.
Others will be shipped the next business day.
We're pleased to offer international shipping via DHL. International shipping and import fees including customs duties, taxes and fees are calculated at check-out. Depending on the destination, transit time can take from 4 to 12 business days. Please note we do not offer refunds or accept returns on international orders.
All products are shipped directly from Abuja. Orders placed after 3 pm GMT will be processed and shipped by the next business day. Orders placed on public holidays and over the weekend will be processed and shipped by the following business day. A shipping confirmation email along with tracking information will be sent when your order is processed.
Please note we are not responsible for lost or stolen packages, or returned or delayed packages by the postal service.
We accept returns for a refund within 3 days of receiving the product(s).
Conditions for Return:
To be eligible for a refund, your item must be unused, in the original packaging, with no damages or broken seals. Sale items, Preorder event, Special Discount Offers, and purchases made during Special Sales Events (including free shipping, gift with purchase, pop-up, etc.) are not eligible for returns or refunds.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within one week. Please note that N200 for bank charges and bank levy will be deducted from items eligible for a refund.
Exchanges (if applicable):
We only replace items if they are defective or damaged, excluding the outer boxes of the product. If you need to exchange it for the same item, send us an email at email@example.com.
In the case of items damaged during shipping, please SAVE THE PACKAGE & PACKING MATERIALS and email us immediately at firstname.lastname@example.org.
The cost of returning items will be borne by the customer. If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs.
Please send your item to:
Plot 576 Independence Avenue
Central Business District
For any questions or concerns about your return, please contact us at email@example.com.
Updated October 2022