Frequently
Asked Questions
Product Recommendations
Product recommendation is a process where we suggest products tailored to your preferences, needs, or past behavior. It helps you discover items you’ll love without the hassle of extensive searching.
At HDskin, we consider your skin type, skin concerns, current skincare routine, ingredient sensitivities, and any specific goals you wish to achieve. We leverage years of experience and our relationships with brand owners, formulators, and experts to offer personalized advice.
Our recommendations are carefully curated based on your individual profile and our expert knowledge. While we strive for the highest accuracy, results may vary depending on individual skin responses.
To access our personalized recommendation service:
- Purchase the service for ₦10,000.
- Email us at [email protected] with the following details:
- Your skin type and concerns
- Your current skincare routine
- Products you’d like to substitute or add
- Any skin sensitivities or allergies to ingredients.
- Any additional information we might need to be aware of.
Our team will respond within 1–2 working days, providing you with tailored product suggestions.
The ₦10,000 fee is deducted from your order with HDskin, ensuring you only pay for the products you purchase. You have one year from the date of payment to redeem your credit. After that, it will no longer be valid.
Please note :
This fee is redeemable for your purchase but is non-refundable.
Yes, if your skincare needs evolve, simply email us at [email protected] with updated information. Our team will reassess and adjust recommendations accordingly.
You can share feedback via email at [email protected], letting us know if the suggestions were helpful or if adjustments are needed.
We believe this change will help us continue to provide high-quality, expert advice without overwhelming our resources. We appreciate your understanding and look forward to helping you find the best products for your skincare needs.
Thank you for choosing HDskin!
General Questions
You can reach our customer service team via email at [email protected] or by calling us at +2348175754256. We are available Monday to Friday, from 9 AM to 5 PM.
Yes, we frequently offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Our prices are determined based on a combination of factors, including product quality, brand reputation, and costs associated with sourcing and importing products. The brands we partner with have a minimum threshold for how much we should sell their products. We work to attain the best prices considering the economic situation of our environment, and we cannot go below this threshold to avoid being sanctioned or losing our brand partnerships. We strive to offer competitive pricing while ensuring the highest quality standards for our customers. We also frequently review our prices to provide the best value possible.
We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments. All transactions are securely processed.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the GIGL website.
Creating an account is easy! Click on the ‘Sign Up’ button at the top of the page, fill in your details, and you’re all set to start shopping.
Yes, we value our customers and offer a loyalty program where you can earn points on every purchase. These points can be redeemed for discounts on future orders. Sign up for an account to start earning points today.
Delivery and Shipping
We use GIG Logistics (GIGL) to ship to all states within Nigeria, ensuring reliable and efficient delivery nationwide. For locations within Abuja City, we partner with OYANOW for fast and convenient delivery right to your doorstep.
Delivery times vary based on your location. Typically, orders within Abuja City are delivered within 1-2 business days. For other states, delivery usually takes 3-5 business days.
Currently, we only ship within Nigeria. We are working on expanding our shipping options in the future.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the GIGL website.
We offer a 5-day return policy for unopened and unused products. If you’re not satisfied with your purchase, please contact our customer service team for assistance with returns.