Frequently
Asked Questions
General Questions
You can reach our customer service team via email at [email protected] or by calling us at +2348175754256. We are available Monday to Friday, from 9 AM to 5 PM.
Yes, we frequently offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Our prices are determined based on a combination of factors, including product quality, brand reputation, and costs associated with sourcing and importing products. The brands we partner with have a minimum threshold for how much we should sell their products. We work to attain the best prices considering the economic situation of our environment, and we cannot go below this threshold to avoid being sanctioned or losing our brand partnerships. We strive to offer competitive pricing while ensuring the highest quality standards for our customers. We also frequently review our prices to provide the best value possible.
We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments. All transactions are securely processed.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the GIGL website.
Creating an account is easy! Click on the ‘Sign Up’ button at the top of the page, fill in your details, and you’re all set to start shopping.
Yes, we value our customers and offer a loyalty program where you can earn points on every purchase. These points can be redeemed for discounts on future orders. Sign up for an account to start earning points today.
Delivery and Shipping
We use GIG Logistics (GIGL) to ship to all states within Nigeria, ensuring reliable and efficient delivery nationwide. For locations within Abuja City, we partner with OYANOW for fast and convenient delivery right to your doorstep.
Delivery times vary based on your location. Typically, orders within Abuja City are delivered within 1-2 business days. For other states, delivery usually takes 3-5 business days.
Currently, we only ship within Nigeria. We are working on expanding our shipping options in the future.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the GIGL website.
We offer a 5-day return policy for unopened and unused products. If you’re not satisfied with your purchase, please contact our customer service team for assistance with returns.