We accept returns for a refund within 3 days of receiving the product(s).
Conditions for Return:
To be eligible for a refund, your item must be unused, in the original packaging, with no damages or broken seals. Sale items, Preorder event, Special Discount Offers, and purchases made during Special Sales Events (including free shipping, gift with purchase, pop-up, etc.) are not eligible for returns or refunds.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within one week. Please note that N200 for bank charges and bank levy will be deducted from items eligible for a refund.
Exchanges (if applicable):
We only replace items if they are defective or damaged, excluding the outer boxes of the product. If you need to exchange it for the same item, send us an email at hello@hdskinshop.com.
Damaged Items:
In the case of items damaged during shipping, please SAVE THE PACKAGE & PACKING MATERIALS and email us immediately at hello@hdskinshop.com.
Shipping Costs:
The cost of returning items will be borne by the customer. If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs.
Return Address:
Please send your item to:
Plot 576 Independence Avenue
Central Business District
Abuja
Contact Us:
For any questions or concerns about your return, please contact us at hello@hdskinshop.com.
Updated October 2022
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